- Posted by Mike Sundvik
- On July 15, 2017
- Customer Reviews
Customer reviews are about much more than making you feel good about the business you’re running. They help give other potential customers perspective about your business and make a more informed decision to buy from you.
Most importantly, they also give Google tons of keyword-rich content to associate with your business, pushing you up the rankings as they come in.
So how do you get your happy customers to leave you positive reviews? The experts at V Digital Services recommend the following tips.
Make Your Customers Aware
Most people only think to leave a review after they’ve had a shockingly bad experience. It’s a lot less common for someone to tell the whole world when you’ve done your job well.
To counteract this phenomenon, you first have to make your customers aware that you’re looking for more reviews, good or bad. Early in your interactions make it clear that they will have an opportunity to review their experience at the end.
This gets them thinking about what they want to say, and maybe even makes them more aware of their surroundings as they start watching for things that stand out to them. Even a big sign at your front desk reminding customers to leave a review can be helpful.
Make it Convenient
Even savvy internet users don’t necessarily know how or where to leave a review on your business. Do they go to your social media page? Do they go to Yelp?
If you are trying to build up reviews on one particular platform, make sure you tell them where to go to leave a review. In some industries, putting a note on the back of your business card reminding the customer to leave you a review at a particular web address is helpful.
You may want to tell your customers that they’ll receive an email after their service with a request for a review. This is a great way for you to direct people to a specific destination.
These are just three simple ways to get more online reviews. Once you learn how to ask for reviews, you should consider enlisting the help of an experienced reputation management company like V Digital Services that will monitor all reviews and respond to them quickly. Timely responses help everyone see that you’re serious about addressing customer concerns and builds trust with them.
Contact V Digital Services today to learn more about how to increase online customer reviews and how we can help manage your online presence.