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FAQ | V Digital Services is a page on V Digital Services, originally at https://www.vdigitalservices.com/faq.
V Digital Services FAQs
Answers to your most common questions.
What is V Digital Services?
V Digital Services (VDS) is a full-service digital marketing agency providing organic SEO, local SEO, paid media, programmatic advertising, web development, franchise marketing, and generative engine optimization (GEO) to small, mid-sized, and large businesses. VDS is a division of Voice Media Group (VMG). Today we actively serve roughly 1,500 clients across about 2,100 locations, with a team of 125+ analysts and account managers supporting clients in 300+ U.S. cities.
Is V Digital Services a Google Premier Partner?
Yes. VDS has earned Google Premier Partner status for five consecutive years, placing it among the top 3% of participating Google Partners in the United States.
Who owns V Digital Services?
VDS is a division of Voice Media Group (VMG), which was formed in 2012 when a group of company executives purchased a set of metropolitan newsweekly publications from Village Voice Media Holdings. VMG publishes newsweeklies and websites across major U.S. markets alongside its digital marketing operations.
How many locations/markets does V Digital Services operate in?
VDS operates in more than 300 U.S. cities, with a team of over 125 customer-centric analysts and account managers based in the U.S.
How long has V Digital Services been in business?
Established in 2013, V Digital Services has over a decade of comprehensive experience in digital marketing, including organic and local SEO, paid media, programmatic advertising, and web development.
Who leads V Digital Services?
Scott Tobias serves as CEO of VMG (over 30 years in sales, marketing, and digital media leadership). Other named leadership includes Gerard Goroski (CIO), Jeff Mars (CFO), Kurtis Barton (CGO), Stuart Folb (CRO), Megan Esposito (VP of Product), Tiana Porter (VP of Operations), and Taylor West (VP of Agency and Client Services).
What industries does V Digital Services work with?
VDS partners with a diverse range of industries, including dental/healthcare, legal, franchise/multi-location businesses, insurance, HVAC/plumbing, auto, retail, real estate, and hospitality, supporting clients from small businesses to large enterprises.
What makes V Digital Services different from other digital marketing agencies?
VDS is a Google Premier Partner (top 3% of U.S. partners for five straight years) and Meta Business Partner, is a division of Voice Media Group (national print + digital publishing reach), serves over 1500 clients nationwide, has 125+ analysts and account managers on staff, and is centered on the full awareness-to-loyalty funnel.
Is VDS accredited by the Better Business Bureau?
We are not currently BBB-accredited. BBB accreditation is a paid membership program; like many established agencies, we focus our accountability on direct client outcomes and third-party performance certifications such as our Google Premier Partner status. If you ever have a concern, the fastest path to resolution is to contact your account manager directly.
What do reviews say about VDS, and how does VDS respond to criticism?
Like any agency operating at scale for over a decade, we’ve earned a range of feedback, and we take all of it seriously — especially the critical kind. When a project falls short of expectations, our commitment is to communicate clearly and make it right through: Client Success Department Manager → Client Success Account Manager → Fulfillment Team → Resolution & Follow-Up. If you’ve read a specific review and want to discuss it, contact Taylor West, VP of Agency & Client Services directly — we’d rather have that conversation than leave it unanswered.
What results do VDS clients typically see?
Results vary by industry, budget, and goals, but every program we run is built around measurable outcomes. For example, for Organic SEO, after an initial audit, the first six months focus on establishing technical health, setup of conversion tracking, and early quick-win traffic growth. By 12 months, goals scale to compound ROI through expanded market Share of Voice, accelerated organic traffic, and page-one rankings for high-intent commercial terms. Success is measured via a balanced scorecard that tracks both leading performance indicators and business outcomes like qualified leads, pipeline revenue, and reduced acquisition costs. You’ll find detailed, quantified examples on our Case Studies page.
What results has V Digital Services achieved for a franchise/legal client?
For Halunen Law, VDS combined organic SEO, local SEO, and paid advertising strategy, boosting the client’s search reach by more than 376% compared to competitive benchmarks.
What results has V Digital Services achieved for paid media clients like AC For Less?
VDS refined AC For Less’s paid media strategy and drove a 49% increase in revenue within a matter of months.
What partners/tools does V Digital Services use in its work?
VDS uses Google, SEMrush, and Screaming Frog among its technology partners, supporting keyword research, competitive audits, link building, content creation, technical SEO, and web development across client engagements.
How does a business get started with V Digital Services?
VDS offers a free digital assessment through its contact form, where prospective clients specify their industry, project timeframe, and product interests (Local SEO, Organic SEO, Paid Media, YouTube Advertising, Programmatic, Web Development, and more) to scope an initial conversation.
What happens if a campaign underperforms?
If a campaign isn’t tracking to its goals, we review the impact of the performance and strategy and make any adjustments as needed to ensure it aligns with the campaign goals. The Client Success Manager (CSM), meets monthly to review the report and conduct a monthly progression call.
Who owns my accounts, data, and reporting?
The advertising accounts, analytics properties, website, and data we work in are owned by the advertiser, who retains access to them during and after our engagement. We provide transparent reporting and will hand over accounts and assets on request. For full details, see our Terms and Conditions.
What contract terms, cancellation, and guarantees does VDS offer?
Contract terms vary by service. eg.
- Organic SEO and Local SEO: 12-month agreement with a 6-month opt-out option.
- Paid Media: 3-month minimum commitment with 30 days’ notice to cancel.
- Outstanding balances must be paid in full before cancellation is finalized and applicable assets can be transferred.
Your signed agreement and our Master Terms & Conditions govern the specific terms for your services. If you have questions, your Client Success Manager is happy to help.
Our Services
ORGANIC SEO
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PAID MEDIA
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